The Mercedes-Benz Communication Consultation Service (MBCCS) has been established for consulting and monitoring services relative to the Mercedes‑Benz New Vehicle Tier 3 Bonus Program. All new vehicle and service Tier 3 marketing questions not specifically addressed in the “Mercedes-Benz Brand Communication Standards” must be submitted to MBCCS for pre-approval prior to placement in the marketplace. The service is available weekdays (excluding holidays) between 9 AM and 4 PM regardless of time zone at 1-800-790-0917, or via e-mail [email protected]. MBCCS is committed to respond to each consult request within 24 hours; however, review of a dealer’s Tier 3 website requires a seven-day turnaround. MBCCS is positioned to assist all Mercedes-Benz dealers in assuring eligibility for the Mercedes-Benz New Vehicle Tier 3 Bonus funds. MBCCS Consulting Service: 1. MBCCS Consult Approvals are binding for 60 days with the exception of Sales Operation’s monthly offers which are valid only for the month indicated in the “Monthly Sales Guide.” MBCCS is not responsible for the following services: 1. VIN and Stock #s: It is assumed that dealers in good faith are listing vehicles at MSRP to assure compliance to MBUSA’s Tier 3 Bonus Program. MSRP, by VIN, will be confirmed during MBCCS’s monitoring process only. 2. Superlative claims: Dealer is responsible to assure that claims can be documented. 3. Questions relative to AOI are to be directed to your Regional Marketing Manager. Published August 2015, Rev. 10 Mercedes-Benz Brand Communication Standards l Page 29