PublicRelay Chief Operating Officer November 2023 - Present (1 year 1 month) Chicago, Illinois, United States Responsible for leading the global analytics operations, with a focus on leveraging technologies such as AI, coupled with the discipline of operational excellence to ensure data excellence and exceptional client experiences. AIG Client Experience Digital Transformation Leader August 2021 - November 2023 (2 years 4 months) Greater Chicago Area My primary focus is driving and executing the digital roadmap through a transparent customer lens. Key wins: ✅ Provided customer-centered leadership for design and launch of A&H personal lines claims portal, which garnered 80% adoption, increased straight- through processing, expedited claims processing, and reduction in operational expenses. ✅ Institutionalized use of customer insights as a discipline to inform innovation efforts and guide end-to-end digitalization of operations; introduced and leveraged tools to track customer behavior and preferences. ✅ Led effort to re-design commercial underwriting process with the goal of delivering enhanced broker and employee experience, enabling the development of a multi-year Underwriting Transformation Roadmap. Innovative International Acquisition Corp. (NASDAQ: IOAC) Corporate Board Member December 2020 - March 2023 (2 years 4 months) As a member of the board of directors for Innovative International Acquisition Corporation (IIAC), I served on the audit committee and a special committee tasked with evaluating potential acquisition targets. Morningstar 11 years 4 months COO - Technology & Transformation April 2020 - August 2021 (1 year 5 months) Page 2 of 5