► Served as Architecture Special Interests Group Co-Chair to define/institute common architectural standards and processes as well as to drive enterprise architecture governance throughout project lifecycle. Innovation & Thought Leadership ► First-ever Xerox IT Innovation Grant Recipient; led Predictive Analytics Using Text History (PATH) pilot project to mine unstructured customer call data, analyze call sentiment, and create predictive model to forecast future customer behaviors related to payments and renewals. ► Fostered team collaboration and enhanced communications as strategic advocate that led adoption and utilization of Social Media solutions, including Yammer, across business lines. HealthNow New York Inc. Senior Solutions Architect, Business Intelligence (BI) November 2009 - September 2011 (1 year 11 months) Buffalo/Niagara, New York Area Brought in as company’s first Architect to design and implement Business Intelligence framework. Crafted big-picture BI strategy and delivered presentations to secure executive approval/funding. Engaged business to define needs. ► Established formal standards and processes for requirements management, project prioritization, solution documentation, stakeholder communications, and visibility into status of deliverables. ►Increased reporting capabilities by 2x multiple while increasing user satisfaction business-wide. Xerox Senior Project Manager(Consultant)- Business Intelligence May 2009 - November 2009 (7 months) ► Lead the transformation of the BI environment to a Business Intelligence Competence Center Framework. ► Manage and Improve the Requirements Gathering and Analysis Process for BI Projects as part of Xerox TTM Project Management Methodology. ► Solution role based operational reporting for company-wide IT Common Delivery Platform in a BI Framework Bausch & Lomb 9 years 7 months Page 5 of 7