Operations, In-flight Services, Network Control Centre as well as the Group9s shared services units such as Safety, Security and Training Highlights include designing a bold vision and strategy for Emirates crew management and mission critical, network control operations, implementing world class IT platforms to support this vision and implementing a breakthrough innovation, called Paradise, for managing large, remote and mobile workforces Earlier on in my career, responsible for a significant overhaul of IT systems at the heart of Airline operations involving the successful delivery of a new and integrated suite of crew rostering, crew control, operations control and ground to air connectivity platforms Senior Manager IT, Airline Planning, Commercial and Tour Operations 2000 - 2003 (3 years) Emirates Planning, Commercial, Leisure and Travel Agencies Business Units, 2000-2003 Responsible for the end to end provision of IT services and solutions to the revenue generating Emirates Commercial departments including Airline Planning, Airline Commercial (revenue optimization, pricing, sales), Emirates Holidays, Arabian Adventures and dnata Agencies Highlights include designing and implementing an integrated and mission critical reservations platform for Emirates Holidays, developing a customer relationship strategy for dnata agencies and implementing innovative optimization solutions at the Airline9s commercial business units Accenture 4 years Senior Consultant 1992 - 1996 (4 years) Classic management consulting role in areas of strategic IT planning, systems methodology implementations, ERP system implementation, organization restructuring and a few custom system developments in the early years Highlights include appointment to the coveted lead instructor role at Accenture9s Centre of Excellence (COE) in Illinois, Chicago, restructuring Page 4 of 5