Trim Size: 6in x 9in  Mehta572763 ftoc.tex V1-04/07/2020 12:52pm Page vii Contents vii Chapter 22 Budget: How Much Should I Spend on Customer Success? 251 Chapter 23 Monetization:ShouldIChargeforCustomerSuccess to Boost Profitability? 263 Chapter 24 Metrics: How Do I Measure Customer Success? 273 Chapter 25 Scaling: How Do I Grow Customer Success without Throwing People at It? 295 Chapter 26 Technology: What System Do I Use? 301 Chapter 27 Professional Development: How Can I Develop MyLeaders and My Team? 317 Chapter 28 Inclusion: How Can I Create a Diverse Team? 333  Chapter 29 Next Steps to Take 339  Notes 345 Acknowledgments 347 About the Authors 351 Index 353