Intro Power Inclusive Future For All FY23 Purpose Report | 19 Looking Ahead Taking a principled approach to arti昀椀cial intelligence Advances in AI, including generative AI, have the potential to A cross-functional team of Cisco subject matter experts developed TTrraannssppaarenrenccyy revolutionize our industry and transform many aspects of how we live, our AI Impact Assessment process, modeling it on Cisco’s PIA work, and connect. These tools also have the potential to provide program. Through this process, trained assessors gather information false, misleading, and biased outputs and expose con昀椀dential and to surface and mitigate risks associated with the intended, as well personal information. In Cisco’s 2023 Data Privacy Benchmark Study, as unintended, use cases for each submission. These assessments 62 percent of respondents said that they were concerned about look at various aspects of how AI could be used during product businesses’ use of AI, with 60 percent saying they have already lost development, including by the development team, as well as for the PrPriivvaaccyy Cisco FaFaiirrnneessss some trust in organizations because of their AI use. model, training data, 昀椀ne tuning, prompts, privacy practices, and Responsible AI For Cisco, responsible business practices are core to who we are. testing methodologies. The ultimate goal is to identify, understand, Principles And over the years, as we’ve incorporated AI technology to design and mitigate any issues related to Cisco’s RAI Principles of transparency, fairness, accountability, privacy, security, and reliability. di昀昀erentiated solutions and help our customers connect, automate, and stay secure, we’ve done so with a keen focus on respecting We follow this assessment process when our engineering teams are privacy and human rights along the way. developing a solution or feature powered by AI. We also use it when At its core, AI is about data. And if you’re using data, privacy Cisco engages a third-party vendor to provide AI tools or services for SeSeccuurriittyy AAccoccouunnttaabbiliilittyy is paramount. In 2015, we created a dedicated privacy team to our internal operations. embed privacy by design as a core component of our development methodologies. This team is responsible for conducting privacy impact assessments (PIAs) as part of the Cisco Secure Development RReeliliaabbiliilittyy Lifecycle. These PIAs are a mandatory step in our product development lifecycle and our IT and business processes. As the use of AI became more widespread, and the implications more novel, it became clear that we needed to build upon our foundation of privacy to develop a program to match the speci昀椀c risks and opportunities associated with this new technology. In 2022, we published Cisco’s Responsible AI (RAI) Principles to document our position on AI and our RAI Framework to operationalize our approach. Cisco’s RAI Framework aligns to the National Institute of Standards and Technology (NIST) AI Risk Management Framework and sets the foundation for our AI Impact Assessment process.