Intro Power Inclusive Future For All FY23 Purpose Report | 43 Looking Ahead Making packaging circular Recovering and redeploying Protecting the product is the 昀椀rst priority for packaging, as repairing Cisco equipment or replacing products that are damaged in transit creates additional negative business and environmental impacts. However, there are Our customers are increasingly considering new ways to extend the New services program many ways we reduce packaging and make the packaging we do use lifecycle of their equipment. In addition to Cisco Refresh, which allows reduces need to ship more sustainable, such as: customers to purchase remanufactured products with like-new replacement equipment warranties, in 昀椀scal 2022 Cisco Capital launched Cisco Green Pay, ● Optimizing space in our packaging, including using multipack an IT payment solution supporting circularity that provides a path solutions for high-volume products for customers of all sizes to acquire Cisco products in a manner Cisco’s Supply Chain Services & Logistics ● Removing unnecessary materials that prioritizes sustainability. At the end of the contract, Cisco will organization supports customer and partner ● Using alternative materials that are renewable, recyclable, or both reuse, remanufacture, or recycle the loaned equipment, replacing hardware Return Material Authorizations (RMAs), which are issued when a product is returned out-of-date hardware with updated models. The program o昀昀ers to Cisco—whether at end-of-life or as part of predictable payments for 昀椀ve years, up to a 5 percent discount on a service need. A new services program aims equipment, free shipping of returned assets, and a con昀椀rmation to reduce the number of RMAs that result from that the product has entered Cisco's Circular Economy Program. service requests. Cosentino, a global manufacturer of countertop and 昀氀ooring products, Cisco Customer Experience (CX) organization was the 昀椀rst customer to leverage a Cisco Green Pay agreement. led the development and implementation of "By cycling out our network every three years, we eliminate e-waste Intelligent RMA Experience (IRE) innovation, and ensure we always have the most reliable and secure hardware which aims to accelerate the resolution of available," says Diego Zengin, Cosentino's Chief Technology O昀케cer. cases involving an RMA and to enable a seamless RMA experience requiring minimal touch for the customer, and reducing risk of damage to the product. IRE provides RMA Read more examples of our progress on packaging sustainability. support using an AI/ML (machine learning) prediction engine and robotic process ESG automation. In 昀椀scal 2023, IRE helped avoid over Reporting Hub 5000 RMAs through automation of work昀氀ows to troubleshoot some of the most common issues with products in the 昀椀eld. This process helps reduce carbon emissions and supports Cisco’s circular economy e昀昀orts.