219 BMW Group Report 2024 To Our Stakeholders Combined Management Report Group Financial Statements Responsibility Statement and Auditor’s Report Remuneration Report Other Information Sustainability Statement SOCIAL INFORMATION A Accident frequency rate ↗ Number and rate of recordable work-related accidents Apprentices People who complete a multi-year vocational training pro- gramme at a BMW Group company that includes practical and theoretical stages. Assistants People with a temporary contract at a BMW Group company working as temporary assistants for a contractually agreed, lim- ited number of hours. Authors of theses Persons with a temporary contract who are writing a student re- search project at a BMW Group company during their study. This can also be a final-year thesis. Average number of hours of training and further education per employee The average number of hours of training and further education per employee is calculated on the basis of the total number of training hours in the reporting year in relation to the average number of employees in each month of the BMW Group in the reporting year. The training hours taken into account include all training and qualification measures carried out, including e- learning. B BMW Group employees The definition of BMW Group employees includes the number of all persons with temporary or permanent employment contracts at the BMW Group as at 31 December of the reporting year. The figure does not include employees in the inactive early retirement phase, women on maternity leave, employees who are absent for reasons including sabbaticals, parental or family care leave, long-term sick leave, military service or accompanying their part- ner abroad, other BMW Group employees and temporary agency workers. BMW Safety Compact Training In half a day, the BMW Safety Compact Training course gives customers the confidence they need to enjoy everyday driving. Under the guidance of experienced instructors, the course ena- bles customers to feel more confident in handling their Automo- bile. BMW Safety Training BMW Safety Training helps customers to react calmly in unex- pected situations and to continue driving in a relaxed manner. Experienced instructors guide participants through various exer- cises in emergency and targeted braking, dynamic lane changes, and understeering and oversteering. C CarData CarData is an IT platform providing vehicle data to both private and business customers, in particular to fulfil the requirements of the GDPR (General Data Protection Regulation) and, in the fu- ture, the EU Data Act. In this context, the BMW Group does not pursue any business models that go beyond the legal require- ments ↗ CarData. Customer data breach A customer data breach is an incident in which unauthorised third parties gain access to sensitive customer data, or that data is compromised or stolen. Customer Data Delegate (CDD) The Customer Data Delegate (CDD) is a central role within the BMW Group that is responsible for the management and protec- tion of customer data. The CDD acts as a point of contact for all topics related to customer data governance and ensures that measures for the secure and legally compliant handling of customer data are implemented in the respective organisational department. Customer Interaction Centre (CIC) A Customer Interaction Centre (CIC) serves as a central point of contact for customer interaction and support for the BMW Group. It enables the Company to coordinate and process customer re- quests via various contact options, such as by telephone, email or chat. Customer Trust Customer Trust is a central component of the BMW Group's cor- porate culture and forms the basis for long-term customer rela- tionships by ensuring security, reliability and integrity in interac- tions ↗ BMW Group Code of Conduct. D Direct suppliers (Tier 1 suppliers) Suppliers of products or services whose delivery is necessary for the manufacture of our products and provision of our services, and who maintain a direct contractual relationship with entities of the BMW Group for the delivery and/or provision of services. Distribution of employees by age group The distribution of employees by age group in percentage terms is calculated as the number of employees in the respective age group in relation to the total number of employees as at 31 De- cember of the reporting year. Dual study students People with a temporary contract who are combining a degree programme with practical training/internships at a BMW Group company.