LHD RFP Response PAGE 14 SUREST – A NEW TYPE OF HEALTH PLAN We consistently hear from employers and employees alike that they want healthcare to be more affordable and have fewer surprises. While there has been some success in helping employees become better consumers, they still have questions about where to seek the best care at the lowest cost. Surest re-thinks health insurance from the ground up to give employers the opportunity to offer an attractive health benefit, without continuing to shift cost to employees. Through an intuitive, app-based experience with no coinsurance or deductibles, members can make informed decisions about health care with clear treatment options and prices shown up front. Surest plans use the UHC Choice Plus Network, UHC’s broadest, most robust network of providers, giving your employees options close to their homes for care. Surest has proven to be a popular health plan option in many industries, but especially in retail, hospitality, health care, technology, service, and transportation. Surest has shown to lower premium costs and member out of pocket expenses all while improving member satisfaction with their health benefits. View more details in the Surest Brochure located in your RFP Hub. LHD takes a performance-driven, no-nonsense approach to holding vendors accountable. Benchmarks & Audits: We set strict performance targets and audit vendors to ensure they meet pricing, claims processing, and service guarantees. Continuous Data Analysis: We monitor claims trends, network efficiency, and cost drivers in real-time, flagging issues before they escalate. Aggressive Negotiations: We challenge vendors year-round, demanding better pricing, rebates, and service—not just at renewal. Strategic Partnerships: If a vendor underperforms, we escalate, renegotiate, or replace them to ensure maximum value. 3. Describe your approach to monitoring the performance of insurance carriers, and other vendors.