LHD RFP Response PAGE 8 1. Describe the steps you will take in reviewing Palmer Trucks current employee benefit plans and developing a long-term strategic plan. 6. Describe your methods to update clients on employee benefits market trends, compliance topics and other information. LHD keeps clients informed on market trends, compliance updates, and industry insights through: Annual Client Seminar – In April of each year, we bring our clients together for a half- day program designed to educate and inspire. Quarterly or Semi-Annual Reviews – Strategy meetings covering plan performance, cost trends, compliance updates, and benefit optimizations. Monthly Webinars & Legal Expertise – Webinars with employment law experts from Fisher Phillips & Jackson Lewis, offering SHRM & HRCI credits. Real-Time Compliance Alerts – Email notifications on regulatory changes, followed by personal outreach and access to a Compliance Dashboard for tracking requirements. Market Trends & Benchmarking – Custom reports using Milliman, PwC, Mercer, and Kaiser data to compare plan design, costs, and emerging trends. This proactive approach ensures clients stay ahead of industry changes and make evidence- based benefits decisions. B. Services 4. MEASURE & EVALUATE 3. IMPLEMENT & EXECUTE 2. DESIGN WITH INTENT 1. LEARN, UNDERSTAND, & PLAN Approach Market to Find Best-In-Class Vendors Implement Benefit Plans & Programs Communicate Benefits with Employees Implement Enrollment & Other Technology Revisit Prior Period Goals / Desired Outcomes Measure Financial Results Against Metrics & KPIs Conduct a Risk Assessment Review Plan Data & Cost Drivers Evaluate Employee Engagement Current State Analysis Benchmarking Financial Review Determine Forward Looking Goals / KPIs (Re)State Philosophy and Guiding Principles Create Forward-Looking Benefit Plan Strategy Develop Benefit Plan Architecture & Design Determine Employee Communication & Engagement Plan