• Team workforce health index of 95% and 96% (on 100 point scale) over the last two years. Amazon Senior Manager Global Content Strategy, Amazon 2014 - 2015 (1 year) Greater Seattle Area Executed global content strategy for the division to ensure Seller success is high. Managed a global team of content and localization engineers and managers. Re-engineered a stale and antiquated content creation and localization model and modernized technology solutions for the team. Significantly increased capacity and scalability of the operations by shifting to a scalable and agile business model for content creation and localization. Transitioned from a translation oriented business model to globalization of content. Specific results include reduced cycle time for content creation by >50%; localization by 80%; cost/word financials for localization reduced by 76% through outsourcing and process re-engineering. Expanded global team from 31 FTE to 55 FTE to handle business growth and drive re-engineering efforts. Drove design needs for new systems and tools, including first use of Machine Translation for support content translation in Seller Support at Amazon. Microsoft 19 years Director of Content Publishing | Office Division 2012 - 2014 (2 years) Redmond Led technical teams responsible for user assistance and technical knowledge in planning, deployment, and operations for Enterprise and Business users in Office 365, Exchange, Skype, and SharePoint. Owned design and development of technology solutions to create and manage user assistance information for Office Division. Define content strategies focusing on Enterprise to medium size business users. Accountable for user assistance related to planning, deployment and operations for Office 365, Exchange, Lync, SharePoint. Page 4 of 8