• Re-engineered the team to operate in an agile development model; owned tools and systems development to enable the Content Publishing team to support future content development needs. • Own and manage community and social media experiences including EHLO, Nexthop, DrRez (Blogs), and DrRez on Facebook and Twitter. • Budget accountability for a $10+M resource and vendor budget (55 FTE/12 vendors). • Partner with other teams across the company such as marketing, Consulting Services, Customer Service and Support, IT infrastructure teams to drive continuous enhancements to user experiences. Director of Content & Localization | Microsoft Server & Cloud Division 2010 - 2012 (2 years) Redmond Directed technical user assistance and localization teams for Enterprise and ITPro users covering System Center suite and Intune. Implemented a new operating model leveraging data and insights for process improvements. • Led redesign of internal content management processes, success measures/ scorecards, and financials for broader team resulting in 25% reduction in cycle time for deliverables and 20% cost reduction. • Managed localization for System Center, Azure, Commerce, and Identity below target of $15M budget. • Drove process centered design of the UA business in the System Center technologies. • Managed a user assistance team responsible for documentation and information experience for System Center Product Suite, publishing to multiple web properties. • Managed stakeholder engagements with senior leadership across 4 product divisions driving a superior experience with Microsoft’s user assistance / information experience Director of Solutions Management | Microsoft Corporate, External, and Legal Affairs (CELA) 2008 - 2010 (2 years) Served as a CTO for Microsoft’s legal department and managed the product management team that defined strategic technology direction to leadership in Microsoft’s Legal and Corporate Affairs division. Acted as the IT voice for the Page 5 of 8