Microsoft legal department to the Microsoft CIO and his team. Managed a set of 55 legal applications. • Created a business case for 33% increase in IT investment in CELA during a downward budget cycle, and received approval from Microsoft’s CIO to implement plan. • Defined IT solutions in document and information management, legal compliance, patent and portfolio management, document retention, and antipiracy and other legal specific solution domains. • Leveraged process management methodologies to influence design of relevant tools for the legal professionals. • Engaged and partnered with Senior legal leadership in Microsoft to define and develop solutions improving the life for legal professionals with a strong focus on cost management and containment. • Provided long term strategic solution mapping and guidance to leadership in LCA and Microsoft IT up to the CIO and General Council level. Director of Content and Localization Services | Microsoft Customer Service and Support (CSS) 2000 - 2008 (8 years) Greater Seattle Area Defined strategy and led a team of 150 across 17 countries for Microsoft Worldwide online support sites and knowledge base content. Reengineered the operating model to shift focus to strategic work using internal resources and outsourcing for variable and lower value outputs, and implement leading edge technology solutions across both content management and localization. • Reduced human translation cost 20% through a new operating model for localization/globalization. • Expanded footprint for http://support.microsoft.com from 16 to 41 languages and 81 markets. • Awarded Bill Gates Engineering Excellence award for leading the use of machine translation that resulted in a $16M cost savings for localization in Customer Service and Support. • Defined and implemented localization and globalization strategy for CSS Online Support business. Page 6 of 8