• Managed teams ranging from 40-120 full time/30-50 CSG/Vendors with responsibility for localization, website and content management, as well as global vendor account management. • Managed Global content and site management in 41 languages/81 markets for http://support.microsoft.com, http://support.msn.com , https://support.live.com , https://premier.microsoft.com , and http:// mvp.support.microsoft.com • Drove centralization and growth of the localization and site management business across support.microsoft.com from 12 languages (FY02) to 41 languages/80+ markets. • Highly skilled manager with Workforce Health Index (WHI) ranging from low of 81/100 to high of 95/100 with team sizes ranging from 40 to 120 employees. • Defined and implemented a globally distributed resources into one central team managed out of US Corp resulting in 20% year over year reduction in budget thru improved leverage of global resource model. Business Manager | Microsoft Worldwide Operations – Americas Finished Goods 1998 - 2000 (2 years) • Decision support for North and Latin America Full Packaged Products. • Owner of annual planning, headcount & expense management, business reviews to VP level. • Decision support and cost analysis in vendor selection process for Americas Region Turnkey Vendors (manufacturing and distribution). • Data and analysis guided price negotiations for new vendor. Y2K lead for North America and Latin America Finished Goods organization. Senior Methods Analyst | Microsoft Product Support Services (PSS) 1995 - 1998 (3 years) • Built simulation decision support model of support phone business to aid Microsoft Product Support in management of key product launches, including Windows95, Office97. • Process and efficiency consultant to Executive Management. • Built and managed division leadership budget presentations to the Microsoft Executive Leadership Team Boeing Commercial Airplanes Process and Industrial Engineer 1988 - 1994 (6 years) Process & Industrial Engineer positions with focus on process improvement, quality improvement and decision support. Accomplishments include: Page 7 of 8