243 BMW Group Report 2024 To Our Stakeholders Combined Management Report Group Financial Statements Responsibility Statement and Auditor’s Report Remuneration Report Other Information Sustainability Statement Mandatory discosures pursuant to ESRS BMW Group Report 2024 S2-1.19 - Human rights policy commitments relevant to value chain workers ↗ Due Diligence in the supplier network S2-2 – Processes for engaging with value chain workers about impacts ↗ Social and Environmental Responsibility in the Supplier Network ↗ Risk analysis and control mechanisms ↗ Responsible raw material management S2-3.27-28 – Processes for improving negative impacts and channels through which workers in the value chain can raise concerns ↗ Due Diligence in the supplier network ↗ Responsible raw material management » Compliance and notification systems S2-4 – Taking Action on material impacts, and approaches to mitigating material risks and pursuing material opportunities related to value chain workers, and effectiveness of those actions and approaches ↗ Social and Environmental Responsibility in the Supplier Network ↗ Due Diligence in the supplier network ↗ Responsible raw material management S2-5 – Targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities ↗ Social and Environmental Responsibility in the Supplier Network ↗ Due Diligence in the supplier network ↗ Responsible raw material management ESRS S4 – Consumers and end-users Disclosure Requirement related to ESRS 2 SBM-2 – Interests and views of stakeholders ↗ Stakeholder Engagement Disclosure Requirement related to ESRS 2 SBM-3 – Material impacts, risks and opportunities and their interaction with strategy and business model ↗ Description of material impacts, risks and opportunities and their link to strategy and business model ↗ Basis for action ↗ Characterisitics of consumers and end-users ↗ The BMW Group always focuses on the customer ↗ Analysing market trends and brand perception ↗ Ensuring customer satisfaction ↗ Access to quality information ↗ Dealing with the opportunities and risks associated with digitalisation ↗ Organisation of and approach to preventing the misuse of data ↗ Safety concepts for BMW Group vehicles ↗ Raising awareness of safe driving ↗ Exclusion of problematic substances » Compliance and notification systems S4-1.15-17 –Policies on consumer and end-user engangement ↗ Basis for action ↗ The BMW Group always focuses on the customer ↗ Customer data protection ↗ Organisation of and approach to preventing the misuse of data ↗ Protecting vehicle data ↗ Product quality and product safety standards S4-1.16b) – Policies on consumer and end-user engangement » Compliance and notification systems S4-2 – Processes for engaging with consumers and end-users about impacts ↗ Analysing market trends and brand perception ↗ Ensuring customer satisfaction