PAGE 11 LHD RFP Response AI-Powered Digital Platform – Benefit websites, on-demand resources, and interactive text and chat support is available on desktop and mobile. Pre-Recorded Presentations – Flexible access to open enrollment presentations. Benefits Administration through PlanSource - Where our in-house experts handle system builds, training, and carrier integrations. More details included in section F, question 1. LHD’s Account Managers assist our clients with service issues including employee claim- related issues. Our team’s role is to provide total resolution of an issue when it is brought to our attention, taking the issue from your team, working with the necessary vendors and parties and returning to you with the resolution. It is our experience that issues are best handled with the involvement of our client’s HR team. However, in some instances we do find it necessary to work directly with an employee. We also have experience in helping our clients evaluate vendors that support employees through call center service and clinical advocacy as well as care navigation and cost transparency. Read more in Section C, Question four. LHD takes a phased, results-driven approach to wellness initiatives, starting with employee feedback, to understand needs and opportunities. We begin with “wellness as a perk”— leveraging communication and education to maximize engagement with existing benefits. From there, we move to “participation-driven wellness”, organizing events, incentives, and programs to boost involvement. Finally, we implement “results-driven wellness”, using data from plan utilization, clinics, coaching, and nutrition services to scale programs for measurable impact. Our process ensures wellness isn’t just a checkbox—As data and insight becomes available, population health evolves into a fully integrated, high-performing program with outcomes reporting. Our Wellness Solutions Guide is available in your RFP Hub. 6. Describe how your firm can assist our employees with claim- related issues 7. What steps do you take to help us assess potential Wellness / Health promotion initiatives.