Introduction Climate Change Resources Smarter Chemistry Engagement and Advocacy Appendix 2023 Environmental Progress Report 42 Improving access to repairs and Canada to more than 200 countries worldwide. Global repair locations We design our products to be used daily with minimal We also continue to expand coverage by offering need for repair. But if a repair is needed, customers should repair service at our customers’ homes and offices in App le Authorized Service Providers, In 2022, Apple launched have easy access to convenient, quality repair services select cities across the United States, providing greater retail stores, and Independent Self Service Repair to get their product back up and running as quickly convenience to our customers. We train and certify Repair Providers program in Europe as possible. service personnel to repair Apple products. This helps Self Service R epair them correctly diagnose the issue, leading to successful We’ve expanded our repair footprint in the past three service and repair and preventing damage to the device years — nearly doubling the number of professional so that it works as it should. service locations that have access to genuine Apple parts, tools, and training. Repair options include Apple In 2022 we introduced Self Service Repair, providing Store locations, Apple Authorized Service Providers, individuals with access to repair manuals and genuine participating Independent Repair Providers, mail-in Apple parts and tools through the Apple Self Service repair centers, onsite service, and Self Service Repair. Repair Store. Self Service Repair is available in the U.S. This also includes more than 4000 Independent Repair and Europe — including in Belgium, France, Germany, Providers and a global network of more than 5000 Apple Italy, Poland, Spain, Sweden, and the UK. The new Authorized Service Providers, with more than 100,000 online store offers more than 45 types of device repairs, service technicians, that offer support for customers to intended to enable customers who are experienced with get repairs. the complexities of repairing electronics to service certain iPhone models, MacBook and Mac computers, and Since 2019, our Independent Repair Provider program displays themselves. has enabled independent repair businesses of all sizes to access genuine Apple parts, tools, diagnostics, and training. This program expanded from the U.S., Europe,